Do all three hubs come with every plan?
Yes. Collect, Grow and Restore are included on every plan, Free among them. Plans differ only on people, active projects, storage and file transfer. The chain works when you can follow a seed lot into a nursery batch and into the ground, so charging separately for the middle of it would defeat the point.
Is Free a trial?
No. Free covers two members and one active project for as long as you want it. There is no card and no expiry.
How does billing work?
Paid plans are billed annually per organisation in Australian dollars, excluding GST. There are no automatic usage overages.
Why is there no monthly plan?
Seed collection runs on a season, not a month, and an annual cycle matches how this work is planned and budgeted. Each paid plan shows its rough monthly equivalent so you can still compare it against anything else you are looking at.
What counts as an active project?
A project in planned, active or paused state. Completed and archived projects do not count against the limit.
I have years of records in spreadsheets. Can I bring them in?
Species lists import directly. For collection history, sites and seed lots, talk to us before you start. The shape of the export you already have decides the quickest route in, and we would rather help than have you retype it.
What happens to my data if we stop paying?
Cancelling or moving to a smaller plan leaves your records and files in place. Seed-lot registers export as CSV and PDF, certificates and evidence packs as PDF, and photos in bulk, on every plan including Free. If you need your data out in another shape, ask and we will help. While your usage sits above the smaller plan's limits, things like new uploads and new projects can be restricted until it comes back under. The exact terms are in the terms of use.
Does field capture work offline?
Yes. Prepared work is available on the device, new records save locally first, and a visible queue syncs them when reception returns.
Which phones does the field app run on?
Any current iPhone using Safari, or an Android phone using Chrome. You add it to the home screen from the browser, with nothing to install from an app store. Queued work syncs while the app is open, so leave it open until the queue clears.
Can volunteers use it without taking up a paid seat?
Every person who signs in counts as a member on your plan, including volunteers. If you run a large volunteer base and that is the thing standing in your way, write to us. We would rather hear about it than lose you over a seat count.
Is our site and plant location data safe?
Records and uploaded files are stored in Australia, organisations cannot see each other's data, and you control which of your own members can view exact plant coordinates and original photo metadata. The full detail is in the privacy policy.
What does file transfer mean?
It is the data used when photos and other files move to or from your device. A gigabyte is roughly 300 field photos. We do not send surprise overage invoices. If you are consistently near the limit, we will tell you before it becomes a problem.
What happens when the team grows?
Move to a larger plan when you need more people, active projects, storage or file transfer. Your organisation and records stay in place.